Call 1-877-382-1609 and enter your zip code to reach your local Emergency Services Provider (ESP) as a possible alternative to a hospital emergency department. Use the zip code for the address in crisis. Health insurance information must be provided.
If there is an imminent danger to you or someone else, please call 911 and tell the responder it’s a mental health crisis. Request experienced, qualified personnel whenever possible.
Emergency Service Providers send professional Crisis Teams to perform psychiatric evaluation, crisis intervention, stabilization and follow up for individuals in a mental health crisis, 24-hours per day, 365 days per year. Their aim is to meet individuals in the least restrictive setting possible, making every effort to honor dignity, respect rights, and provide as many real choices as possible. This approach focuses on engaging individuals and, when appropriate, family members or other supportive people in their lives.
These emergency services are covered by some but not all health insurance plans. Be prepared to provide insurance information for the person in crisis.
Boston Medical Center/Boston Emergency Services Team (B.E.S.T.)
serves Chelsea (02150) and other Boston region communities
24-hour access number (800) 981-4357
serves Acton (01720), Bedford (01730), Boxborough (01719), Burlington (01803), Carlisle (01741), Concord (01742), Lexington (02420, 02421), Lincoln (01773), Littleton (01460), Maynard (01754), Stow (01775), Sudbury (01776), Waltham (02451, 02452, 02453), Wilmington (01887), Woburn (01801) and other MetroWest communities
24-hour access number (800) 640-5432
Eliot Community Services
serves Everett (02149), Malden (02148), Medford (02155), Melrose (02176), North Reading (01864), Reading (01867), Stoneham (02180), Wakefield (01880) and other northeastern region communities
24-hour access number (800) 988-1111